KENDO Job Re-calibration
At KENDO, people are consistently evolving, making parallel moves within the company, and creating roles for themselves in an ever-changing corporate landscape. This module empowers anyone to seek and document clarity within their roles and responsibilities in relation to their teams.
AUDIENCE
This module is being disseminated companywide, for remote and in-person teams.
RESPONSIBILITIES
Instructional Design
HR Support
Change Management
TOOLS
Articulate Rise
Adobe Photoshop
Microsoft Office Suite
Problem
Organizationally, KENDO’s HR had a hard time keeping up with the rapidly changing landscape of evolving teams, and their job scope profiles were out of date. Departments were often working in silo, inadvertently duplicating efforts leading to wasting time and resources.
Solution
This module intends to mobilize any employee experiencing unclear roles and responsibilities to take ownership of organizing their immediate teams. The module also encouraged leaders to contribute to larger role + responsibility matrices to support a more comprehensive solution.
My Process
01
DEFINE THE GOAL
Through researching and action mapping, I analyze learner’s needs, identify key performance problems, and determine a series of high-priority actions to address these issues.
02
DESIGN THE SOLUTION
After identifying key actions, I create an immersive storyboard showcasing real-life problems and their consequences. I also create a prototype with all necessary visual and interactive elements.
03
DEVELOP THE EXPERIENCE
Once I receive feedback and have a signed-off prototype; I use authoring tools to develop the entire experience with a focus on every detail. This step includes extensive testing and iterations.
DEFINE THE GOAL
Think Globally, Act Locally
I was called upon by the Director of Education to support with this special cross-functional project that represented the best practices employed by our department for company-wide adoption.
I scheduled an initial kickoff call with him and devised a learning solution based on the criteria he was looking for. I collected his resource deck and templates, and worked with him to craft some key objectives to tie back to.
DESIGN THE SOLUTION
Revamp and Optimize Delivery
Because time was of the essence and I was leveraging existing structures, I got straight to work creating a prototype to showcase to my primary stakeholder. I took photos around the office to be used for visual interest and optimized them using Photoshop. I distilled the deck into chapters, supplied additional necessary copy, and built infographics to showcase information.
I also supplied and integrated a more user-friendly version of the workbook that employees would use to conduct the job re-calibration activity.
DEVELOP THE EXPERIENCE
Pitching to Executives
After a few rounds of feedback from my Director, the project was ready to be pitched to executives and showcased for the benefits utilizing this project could bring for the company.
The project was received with enthusiasm and high interest, and ultimately employed by the HR department to roll out as part of a larger concerted effort to unify and standardize processes company-wide.
RESULTS + TAKEAWAYS
Implementation
The module is currently complete and awaiting full dispersement company wide. There is a plan to include the module in a targeted professional development session designed to support efficiency processes across teams.
Evaluation
HR is developing a set of metrics used to identify the efficacy of this module in addressing specific gaps in efficiency. Potential data points include tallying the percent increase in updated job profiles and survey results used to poll the efficacy of the e-learning.
IMPACT
Going Further Together
While the lasting impact of this work is yet to be fully measured, I predict that maximizing the potential of this intitative will contribute to saving the company time and money in very significant ways.
Increased Productivity
Clear role definitions ensure that employees understand their responsibilities, reducing time wasted on tasks outside their scope.
Enhanced Decision Making
With improved understanding of roles and responsibilities, employees can make decisions more confidently and autonomously within their designated areas of expertise
Improved Resource Allocation
Managers can better allocate resources based on workload and skillsets. This prevents overloading employees with imbalanced workloads and ensures optimal utilization of human capital.
Efficiency Gains
Clear delineation of roles and responsibilities will ensure smoother collaboration cross functionally and on teams, leading to smoother sailing company success.
To see more projects visit my projects page!
